Privacy Policy

1. Data Controller

The data controller for the TenderUK platform is Fakturino Dooel, a company registered in North Macedonia, operating the website at tenderuk.com. For any questions about this policy, contact us at support@tenderuk.com.

2. Data We Collect

We collect the following categories of personal data:

• Account data: Name, email address, password (hashed), company name
• Usage data: Search queries, viewed tenders, AI interactions, feature usage
• Payment data: Processed securely by Stripe; we do not store card numbers
• Technical data: IP address, browser type, device information, cookies

3. How We Use Your Data

• Providing and personalising the TenderUK service
• Sending tender alerts and notifications you have subscribed to
• Processing payments and managing subscriptions
• Improving our AI search and recommendation algorithms
• Ensuring platform security and preventing abuse
• Complying with legal obligations

4. Legal Basis for Processing

We process your personal data under the following legal bases:

• Contract: To provide the services you have signed up for
• Legitimate interest: To improve our platform and prevent fraud
• Consent: For marketing communications (you can opt out at any time)
• Legal obligation: To comply with applicable laws

5. Data Sharing

We may share your data with:

• Stripe: Payment processing
• Google Cloud: AI services (Gemini) for search and analysis
• Vercel: Frontend hosting
• Hetzner: Backend infrastructure hosting (Germany)

We do not sell your personal data to third parties.

6. Data Retention

We retain your account data for as long as your account is active. Usage data is retained for up to 2 years. You can request deletion of your account and associated data at any time by contacting support@tenderuk.com.

7. Your Rights

Under UK data protection law (UK GDPR), you have the right to:

• Access your personal data
• Rectify inaccurate data
• Request deletion of your data
• Restrict or object to processing
• Data portability
• Withdraw consent at any time

To exercise these rights, email us at support@tenderuk.com.

8. Cookies

We use essential cookies for authentication and session management. We use analytics cookies to understand how users interact with our platform. You can manage cookie preferences in your browser settings.

9. International Transfers

Your data may be transferred to and processed in countries outside the UK, including Germany (Hetzner) and the USA (Google Cloud, Vercel). We ensure appropriate safeguards are in place for such transfers in compliance with UK data protection law.

10. Contact

For any questions or concerns about this privacy policy, contact us at:
Email: support@tenderuk.com
Fakturino Dooel, Skopje, North Macedonia